Last updated: 10 October 2026
This policy explains how cancellations, rescheduling and refunds work for sessions and coaching programmes booked through kisslee91.com. By completing a booking, you agree to this policy.
1. How to cancel or reschedule
To cancel or reschedule, send us a message through the contact form or email hello@kisslee91.com, including the name and email address used for your booking. The time we receive your message is the time used to apply this policy.
2. 1 Hour Call
- Reschedule: free of charge if you let us know at least 24 hours before your session.
- Cancel 24 hours or more before your session: full refund.
- Cancel less than 24 hours before, or no-show: no refund. We may, at our discretion, offer one rescheduled session.
3. 3 Months and 6 Months Coaching
- First session: can be rescheduled free of charge if you let us know at least 24 hours in advance.
- Cancel within 14 days of purchase, before your programme has started: full refund.
- Cancel within 14 days of purchase, after your programme has started: refund of the amount paid, minus a proportionate charge for the coaching already provided (including sessions held and any programme or plan already delivered).
- After 14 days: programmes are non-refundable, as coaching time and programming are reserved for you for the full period.
- Illness or injury: if you are unable to train because of illness or injury, contact us. We can usually pause your programme and extend the end date accordingly.
4. If we need to cancel
If Lee needs to cancel or move a session, we will contact you as early as possible to offer a new time. If no suitable time can be found, you will receive a full refund for the affected session or the unused part of your programme.
5. How refunds are paid
Approved refunds are made to the original payment method through Stripe, usually within 5–10 business days, depending on your bank. All prices are in US dollars (USD); we are not responsible for exchange-rate differences or fees charged by your bank.
6. Your statutory rights
Nothing in this policy affects any rights you have under the consumer protection laws of your country.
7. Questions
If you have any questions about this policy, please get in touch.